Jessica P.

Jessica P. is a seasoned professional in the administrative and operations sector, currently enhancing customer service standards as a Back Office Specialist and Customer Support Agent at Alorica, focusing on a FINTECH project. She excels in providing digital customer support via chat, ensuring clear and efficient resolutions in regulated environments like FINTECH and healthcare. Jessica has a proven record in maintaining quality assurance, process follow-up, and adherence to compliance standards. Her bilingual proficiency in Spanish and English facilitates her role in managing client cases, guaranteeing the fulfillment of internal processes, quality policies, and SLAs. Additionally, she takes charge of back-office tasks and collaborates with internal teams to resolve issues, thereby optimizing customer experience. Jessica’s educational background includes a Bachelor's in Public Health from CUTONALÁ and a medical education from UNIVA. Her technical skills encompass Microsoft Office, Google Workspace, and CRM systems like Salesforce. Previously, she has also handled customer-facing and administrative roles at companies like Cuprosa and Provida, managing operations such as reception, sales, and international trade administration.