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Jeszel M. — Senior Customer Service Specialist from Philippines

Jeszel M.

Senior Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jeszel Mae P. is an accomplished Customer Support Specialist and Virtual Assistant with over a decade of experience supporting businesses in real estate, outsourcing, and air services. She has demonstrated expertise in cold calling, lead generation, and CRM management using platforms such as HubSpot and Salesforce. Her roles at Brock Air and SOHO Smart Outsourcing involved managing high-volume inbound and outbound calls, converting leads into appointments, handling objections, processing orders, and delivering administrative support. In the real estate sector, Jeszel Mae P. successfully qualified prospects and set appointments, updating CRM systems to optimize lead tracking. She consistently ensures prompt resolution of customer concerns while coordinating operational workflows and appointment schedules.

Experience

  • Customer Service Representative / Virtual Assistant

    BROCK AIR · 2023 — 2026
    Managed both inbound and outbound calls, transformed leads into appointments, processed customer orders, addressed concerns, and executed CRM follow-ups.
  • Cold Caller / Appointment Setter

    Real Estate Virtual Assistant · 2020 — 2023
    Executed cold calling, evaluated leads, scheduled appointments, navigated objections, and maintained updates in CRM systems.
  • Customer Service Representative / Virtual Assistant

    SOHO Smart Outsourcing · 2014 — 2019
    Addressed customer inquiries, arranged appointment schedules, and coordinated operational tasks.

Skills & Expertise

Lead GenerationCRM ManagementVirtual AssistantCustomer Service RepresentativeAppointment Setter

Education

  • Bachelor of Secondary Education, Major in Mathematics
    University of the Visayas

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