Jhezelle A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Jhezelle Anne G. is an experienced Customer Support Representative specializing in customer service and administrative support within the business process outsourcing and retail sectors. At Qualfon Cebu, she handled inbound inquiries and delivered accurate solutions, utilizing her strengths in email and chat communication and ensuring high levels of customer satisfaction through clear documentation practices. Previously, as an Email Support Representative at 24/7 Customer Phils. Inc., she managed account requests and maintained service quality metrics. Her early retail experience as a Sales Clerk involved assisting customers with transactions and inventory at Humble Beginning Trading Corp. Jhezelle Anne G. holds a Bachelor of Science in Information Technology, combining proficiency in data entry, documentation, and problem-solving with sector-specific operational knowledge.
Experience
Customer Service Representative
Qualfon Cebu · 2026 — 2026Managed inbound customer inquiries by providing accurate solutions and ensuring high levels of customer satisfaction through effective communication.Email Support Representative
24/7 Customer Phils. Inc. · 2016 — 2016Addressed customer concerns through email with a focus on accuracy and professionalism, while processing account requests and adhering to service quality metrics.Sales Clerk
Humble Beginning Trading Corp. · 2014 — 2014Supported customers in making product selections and transactions, along with managing inventory and restocking tasks, ensuring a clean and organized sales area.
Skills & Expertise
Education
- Bachelor of Science and Information TechnologyAsian College of Technology · 2010 — 2012
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