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JHIESELLE C. — Junior Billing and Customer Support Specialist from Philippines

JHIESELLE C.

Junior Billing and Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jhieselle C. is a detail-oriented professional with experience in the customer service and billing sectors, notably within provider advocacy and technical support roles. Serving as a Provider Advocate (Billing Department) at Unify CX Inc., she handled data entry & verification, processed and reviewed billing accounts, and resolved discrepancies while maintaining comprehensive documentation and record management. At Curoteknika Inc., as a Technical Support Representative, Jhieselle delivered customer support through case management and technical troubleshooting. Her work at Unify CX Inc. in roadside assistance further demonstrates her capability to manage CRM & multi-system navigation, coordinate with multiple service providers, and ensure accurate system updates in fast-paced environments. Her background is supported by secretarial training from Gateways Institute of Science and Technology.

Experience

  • Provider Advocate (Billing Department)

    Unify CX Inc. · 2025 — 2026
    Oversaw the processing and review of billing accounts, ensuring provider information was verified and updated within system records. Addressed billing discrepancies and payment concerns while maintaining accurate documentation and coordinating with providers regarding account issues.

  • Roadside Assistance

    Unify CX Inc. · 2022 — 2025
    Assisted customers with roadside service requests by dispatching service providers and monitoring job status. Verified account details, updated case information, and accurately documented customer interactions through CRM systems while upholding customer service standards in a fast-paced setting.

  • Technical Support Representative

    Curoteknika Inc. · 2019 — 2020
    Delivered technical troubleshooting and customer support, resolved reported issues, and managed multiple tools and systems efficiently. Responsibilities included documenting cases, updating system records, maintaining service quality, and escalating unresolved concerns as necessary.

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