Jhoana M.

Jhoana Marie O. P. is a highly experienced Customer Service Professional, renowned for her distinctive ability to navigate complex inquiries within provider services and retail account management. At Carelon Global Solutions Philippines, she excelled as a Customer Service Representative, adeptly handling inquiries about insurance benefits, provider contracts, eligibility, and claims. Tasked with resolving intricate issues, Jhoana utilized her strong problem-solving skills to analyze problems and deliver precise solutions, ensuring accurate documentation through PC and image station systems. Her role also involved maintaining robust provider relationships with effective communication and departmental coordination. At Alorica Teleservices, Inc., she applied her expertise in product knowledge within a Windows environment to respond to billing inquiries, efficiently managing high-volume calls and emails. Her contributions significantly boosted customer satisfaction through meticulous data tracking and collaboration with team members and operations managers.