Jhoanna K.

Jhoanna K. is a results-driven customer service professional with over 7 years of experience in healthcare, financial services, retail, and telecommunications. She possesses proven expertise in managing call queues, resolving complex escalations, and enhancing team performance through coaching and training. Her role as a Senior Customer Service Representative at Optum Global Solutions involved coaching team members and handling complex escalations to improve performance and customer satisfaction. Jhoanna's work experience also includes a role as a Customer Service Representative at Alorica, focusing on the financial sector, and similar roles in retail and telecom at Inspiro and Teleperformance. Skilled in voice, chat, and email support, she demonstrates strong problem-solving abilities and a customer-focused approach. Additionally, she has experience as a Virtual Medical Assistant, efficiently managing electronic health records and patient communications. Jhoanna holds a BSBA in Computer Applications from De La Salle College of Saint Benilde.