Jhoanna T.
Senior Business Development Consultant
Actively lookingNew to PlatformPortfolios
About
Jhoanna Rose M. T., based in Antipolo City, Philippines, has accumulated over six years of experience across diverse roles, particularly excelling in business development, customer success, and dispatch coordination. Currently, she is a dispatcher at Septic Squad, USA, efficiently coordinating service requests and technician dispatch. Previously, she served as a Business Development Consultant at Carizona, where she managed lead communications and supported sales efforts for vehicle sales in the USA. At Optimal Health Network, Jhoanna engaged in healthcare teleconsultation and cold calling, focusing on U.S. patients. Her adeptness in client relations and appointment scheduling has been pivotal in her roles, including her work as a Medical Receptionist at Mind Oasis Clinic in Australia. With a diploma in Hotel Management from CTH, Boston Business School, her foundational skills in customer service were honed in various support positions prior to her specialization in dispatch and sales roles.
Why hire me
Employers should hire me because I’m a reliable, hardworking, and adaptable professional who takes pride in delivering quality work. I have strong communication, customer service, sales, and problem-solving skills, along with experience handling multiple responsibilities in fast-paced environments. I learn new systems and processes quickly and am comfortable working independently or as part of a team. I’m organized, dependable, and committed to meeting deadlines and achieving goals. I also understand the importance of professionalism, empathy, and clear communication when working with customers and colleagues. Most importantly, I’m willing to learn, accept feedback, and continuously improve. I’m looking for an opportunity where I can contribute my skills, grow professionally, and become a dependable long-term member of the team.
Experience
Business Development Consultant
Carizona · 2025 — 2026Managed lead communications, qualified prospects, and scheduled appointments to support vehicle sales. Fostered customer relationships through phone, text, and email, while collaborating with the sales team to enhance conversion rates and improve customer experience.Dispatcher
Septic Squad · 2025 — PresentCoordinated incoming service requests and dispatched field technicians according to customer needs, location, and availability. Communicated with customers and technicians through various channels to confirm schedules and service details, while maintaining accurate scheduling information and following up on appointments.Sales & Healthcare Representative / Cold Caller
Optimal Health Network · 2024 — 2025Executed outbound cold calls to U.S. patients and healthcare clients for teleconsult and service enrollment. Conducted appointment scheduling, follow-ups, and facilitated sales closings.Medical Receptionist
Mind Oasis Clinic · 2024 — 2025Managed patient bookings, inquiries, and records using telehealth platforms.Account Manager / Customer Success Specialist
Acquire BPO / RingCentral · 2022 — 2024Oversaw client communications including inbound and outbound interactions and conducted cold calls to generate leads and support renewals.Technical Support Specialist
Sutherland Global Services · 2018 — 2021Provided Tier 1 technical and customer support addressing software and hardware issues.Customer Service Representative
Quantrics Enterprises Inc. · 2018 — 2018Delivered service addressing billing and account-related concerns.Technical Support Representative
Convergys · 2015 — 2016Provided assistance in technical support for customers.Directory Assistance Representative
Eperformax · 2011 — 2011Handled directory assistance queries for callers.Cook
Brasserie Wolf · 2009 — 2010Prepared and cooked meals in a professional kitchen environment.Service Crew (OJT)
Café Del Mar / Gerry’s Grill · 2007 — 2009Gained hands-on experience in customer service and food service operations.
Skills & Expertise
Education
- Diploma in Hotel ManagementCTH, Boston Business School, Singapore · 2008 — 2009
- BS Hotel and Restaurant Management (Undergraduate)Polytechnic University of the Philippines · 2005 — 2007
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