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Jhon P. — Mid-Level Customer Service Specialist from Philippines

Jhon P.

Mid-Level Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jhon Paul R. is a dedicated Customer Service Specialist with hands-on experience supporting financial accounts at Concentrix, specifically for clients such as Intuit QuickBooks and BILL.com. From January 2024 to February 2026, he provided real-time customer support, efficiently resolving client inquiries and maintaining high service standards in the financial technology sector. Previously, Jhon Paul R. served as a Team Leader at Philippines Seven Corporation’s Sta. Quiteria branch, engaging in business-to-business support and client relationship management within the convenience store industry. He is recognized for his commitment to continuous improvement, regularly attending training sessions to enhance proficiency in Microsoft Office and other essential technical tools. His professional background demonstrates a focus on quality service delivery and reliable client support in both financial services and retail operations.

Experience

  • Customer Service Specialist in Financial Account

    Concentrix · 2024 — 2026
    Delivered business-to-business support and provided prompt assistance for Intuit QuickBooks and BILL.com, handling customer inquiries and maintaining positive relationships in a financial account setting.
  • Team Leader in Convenience Store

    Philippines Seven Corporation / Yearnings Outsourcing Cooperative · 2020 — 2023
    Oversaw operations at the Sta. Quiteria Branch, participated in customer service by resolving issues and supporting clients, attended training sessions, and ensured adherence to high-quality service standards in a convenience store environment.

Skills & Expertise

Education

  • Senior High School Graduate, General Academic Strand / GAS
    UNHS · — — 2018

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