Jhon P.

I am an Customer Support Virtual Assistant with 1 year and 5 months of experience supporting U.S. business clients in fast-paced environments. I specialize in email, chat, and phone support, helping businesses manage inquiries, resolve issues efficiently, and deliver a smooth, professional customer experience.

I’m experienced with CRM tools like Zendesk and Salesforce, and I’m confident handling billing concerns, account management, and client communications while keeping everything organized and accurate. I also bring leadership experience as a Barista Trainer, where I trained new team members, improved onboarding processes, and helped maintain team performance skills that translate into creating clear workflows and supporting business operations remotely.

Skills I offer Email & Chat Support | Customer Inquiry Handling & Complaint Resolution | Billing & Account Management | Data Entry & Administrative Tasks | Calendar & Task Management. I’m reliable, detail-oriented, and easy to work with, and I’m ready to help businesses maintain satisfied clients and smooth operations.