Jhon P.
Mid-Level Technical Support and Revenue Cycle Specialist
Open to offersNew to PlatformAbout
Jhon Paulo G. is a seasoned Technical Support and Revenue Cycle Specialist known for his adaptability and proficiency in the telecommunications and US healthcare industries. He has honed his skills in diagnosing complex technical issues and managing technician dispatches for major service providers like Directv and At&t. His commitment to maintaining high customer satisfaction scores is evident in his skilled navigation of multi-stakeholder environments. With his experience as a Lead Virtual Receptionist, Jhon Paulo excelled in managing high volumes of inquiries, optimizing workflows, and ensuring team performance aligned with practice standards. As a Billing Specialist at R1RCM, he managed intricate billing cycles for Ascension, achieving over 98% accuracy. His expertise as a Document Retrieval Specialist in Clearsource involved securing critical documentation for solar projects, ensuring regulatory compliance and operational continuity. Jhon Paulo holds certifications in Food and Beverage Services and is equipped with a Six Sigma White Belt, demonstrating his dedication to process improvement and operational efficiency.
Experience
Waiter | Cashier
Foodhouse Group KSA · 2025 — PresentWelcomed guests, presented menus, and shared information on daily specials. Took food and beverage orders accurately and entered them into the Point of Sale (PoS) system. Managed special requests and dietary restrictions with kitchen staff to ensure guest safety and satisfaction.Lead Virtual Receptionist
Microsourcing PH · 2024 — 2025Handled high volumes of inbound calls, emails, and chat messages with professionalism and empathy. Coordinated complex schedules for multiple providers while managing emergency squeeze-ins. Developed and refined Standard Operational Procedures (SOPs) for the virtual administrative team, and monitored team performance through call recordings and correspondence. Served as the first point of contact for patient complaints and complex billing disputes.Billing Specialist | Subject Matter Expert | Liaison
R1RCM PH · 2022 — 2024Managed complete billing cycles for Ascension, ensuring high accuracy in submissions. Facilitated Patient Access workflows for Quorum Health and assisted patients with understanding medical bills and financial assistance programs. Addressed billing escalations monthly, maintaining high patient satisfaction. Collaborated with physicians and insurance providers to resolve discrepancies in Professional Fees, and conducted audits on medical records to ensure correct ICD-10 and CPT coding.Account Coordination Expert | Document Retrieval Specialist | Liaison
Clearsource PH · 2021 — 2022Served as the main representative for obtaining and managing documentation related to solar power projects. Monitored solar energy production and earnings for high-priority accounts. Collaborated with local government units and the National Housing Authority to secure necessary permits and approvals, enhancing communication between technical teams and government offices.Technical Support Representative | Sales Representative
Concentrix PH · 2020 — 2021Provided comprehensive technical support for Directv and At&t TV/Mobile subscriptions. Diagnosed and resolved hardware and connectivity issues while consistently achieving high customer satisfaction scores. Managed technician scheduling and dispatch for repairs and installations, troubleshooting mobile data, network configurations, and signal issues.
Skills & Expertise
Education
- F&B Services NCIIOur Lady of Guadalupe Colleges · — — 2025
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