Jhoree B.
Senior Technical Support Specialist
Open to offersNew to PlatformAbout
Jhoree B. is a seasoned Customer Support and Technical Support Professional with over five years of experience in delivering exceptional service and resolving technical issues, primarily within fast-paced environments. Her expertise is enriched by two years of sales experience, demonstrating a keen ability to identify customer needs, recommend solutions, and cultivate long-term client relationships. Her tenure at Concentrix and VXI from 2019 to 2025 as a Technical Support Specialist involved diagnosing and resolving customer concerns through phone, email, and chat while maintaining satisfaction levels. She efficiently documented interactions and troubleshooting steps and worked closely with departments to handle escalated cases. As a Sales Representative from 2023 to 2025, Jhoree excelled in understanding customer needs, promoting products, and enhancing retention. Her skill set is further complemented by proficiency in CRM systems, email management, and data entry, showcasing her strong organizational and communication abilities.
Experience
Technical Support Specialist
Concentrix & VXI · 2019 — 2025Provided technical support to customers through phone, email, and chat, ensuring prompt resolution of issues related to technology and accounts. Diagnosed and addressed customer concerns while upholding professionalism and satisfaction. Handled numerous support requests concurrently in a fast-paced setting, meeting service-level expectations. Recorded customer interactions and troubleshooting steps accurately in company systems. Worked collaboratively with internal teams to handle escalated cases and enhance the overall customer experience. Established trust through clear communication and effective problem-solving.Sales Representative
VXI · 2023 — 2025Engaged with customers to identify their needs and suggested suitable products and services. Cultivated strong relationships with customers, contributing to increased retention and repeat business. Achieved performance goals by leveraging effective communication, product knowledge, and customer engagement. Addressed customer inquiries, managed objections, and pursued sales opportunities to optimize conversion rates. Ensured accurate maintenance of customer records and sales documentation within CRM systems.Administrative Support / Data Entry
nullHandled email correspondence while keeping communication records organized. Conducted high-volume data entry with a strong emphasis on accuracy and detail. Updated customer information and records in databases, ensuring data integrity. Supported daily business operations and team productivity through various administrative tasks.
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