Jiesel S.

Jiesel S. is a dedicated customer service professional with over 7 years of experience in managing voice, chat, and email support for diverse customer needs. Skilled at handling inquiries related to roadside assistance, coordinating service providers, and ensuring timely aid, she excels in high-pressure environments. Throughout her career, including her role as a Senior Contact Center Associate at UnifyCX Philippines, she has maintained an impressive ability to deliver excellent customer service while managing multiple tasks. Her role involved handling roadside emergencies such as flat tires, dead batteries, and fuel delivery needs. Jiesel's tenure at Alorica Philippines saw her providing support for food delivery accounts across the US, Canada, and Australia, where she handled both inbound and outbound support. Her problem-solving and administrative skills are complemented by her proficiency in Microsoft Office and data management, honed further through her earlier work in payment processing and account reconciliation at Oriental Group of Solaire. Seeking a full-time Virtual Assistant position, she aims to leverage her communication and organizational skills to efficiently support remote business operations.