Jigie B.
Mid-Level Customer Support Specialist
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About
Jigie Boy T. is a seasoned Customer Service Representative with over four years of experience specializing in live chat and email support within the retail and logistics industries. In a high-volume remote environment, Jigie Boy excelled in addressing customer inquiries related to order concerns, shipment tracking, account issues, refunds, and promotions. Recognized for maintaining a 98–100% QA score and a 95% CSAT rating, he consistently ensured high-quality service and customer satisfaction. His expertise includes the proficient use of Google Workspace and Microsoft Office for managing support operations and facilitating seamless communication, order management, and issue resolution for customers in retail and logistics domains.
Experience
Customer Support
null · 2021 — PresentDelivered live chat and email support to customers in a dynamic retail and logistics setting. Helped resolve order issues, track shipments, process refunds, and address promotions and account inquiries, ensuring high standards of customer satisfaction.
Skills & Expertise
Education
- General Academic StrandFlores Senior High School · 2020 — 2029
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