JM R.

John M. E. is a seasoned customer service professional with extensive experience in healthcare support, having served as a Customer Service Representative II and later advancing to the Executive Resolutions Team at TTEC. His role involved handling escalated inquiries from behavioral healthcare providers, providing precise eligibility, benefit, and claims information, and delivering superior resolutions to challenging supervisor calls. John also contributed significantly as a Temporary Trainer, leading new hire training on product knowledge and evaluating performance metrics to identify areas of improvement. A graduate of Batangas State University with a Bachelor of Science in Business Administration, majoring in Financial Management, John is noted for his strong MS Applications proficiency and exceptional command of both English and Filipino, coupled with an eagerness for continuous growth in his professional journey.