Jo V.
Senior Customer Service Team Lead
Open to offersNew to PlatformAbout
Jo V. G. is a results-oriented professional with an extensive background in the consumer industry, sales, and marketing services. With a Bachelor of Science in Business Administration and Management, majoring in Marketing from Colegio De San Juan De Letran, Manila, he has exceled in roles including Customer Service Team Lead and Sales Supervisor. At Bikes Online Australia, he spearheaded initiatives to improve service efficiency and response times, utilizing skills such as customer escalation handling and e-commerce operations with platforms like Shopify and Freshdesk. His leadership facilitated effective returns processes and optimized team performance. His previous experience as a National Project Officer and Area Supervisor at Training & Marketing Professionals Inc. honed his expertise in coordinating sales processes, managing key accounts like SM and Robinsons, and delivering on targets within fast-moving consumer goods. His versatile skill set includes inbound and outbound sales and process improvement, underlining his capability to drive growth and elevate organizational success.
Experience
Customer Service Team Lead
Bikes Online Australia · 2025 — 2026Led a team of customer service agents, resolving escalated issues and optimizing workflows to improve ticket resolution efficiency. Managed order processing and ensured timely product deliveries while streamlining returns processes across Shopify.Customer Service Agent
Bike Online Australia · 2020 — 2025Addressed customer inquiries through effective communication and problem-solving techniques. Tracked key performance indicators to evaluate team effectiveness and identify opportunities for improvement.Sales Supervisor
INDIGO SALES AND DEVELOPMENT CENTER · 2018 — 2019Managed office accounts by providing customer service support through phone, email, and chat. Implemented performance evaluation and monitored sales metrics across various accounts.National Project Officer
TRAINING & MARKETING PROFESSIONALS INC. · 2015 — 2017Assisted co-agents in addressing customer concerns and coordinated the hand-over of inquiries to appropriate teams. Managed order processing and returns accuracy through ERP systems.Area Supervisor
TRAINING & MARKETING PROFESSIONALS INC. · 2013 — 2015Conducted fieldwork and coaching for Key and Trade Account Specialists to ensure successful execution of sales priorities. Oversaw stock monitoring and facilitated the implementation of KPIs to enhance performance.District Manager
APOLLO PLUS DISTRIBUTION · 2012 — 2012Directed field activities and supervised Product Specialists to ensure alignment with corporate sales strategies.ISR-II
TELE TECH Customer Care · 2011 — 2011Handled inbound customer inquiries regarding plans for internet and cell phone services. Resolved complaints by providing clear explanations and facilitating adjustments.Outbound Sales Representative-Level 1
ACQUIRE ASIA PACIFIC · 2010 — 2010Executed outbound sales calls through a cold calling campaign for an Australian telecom account. Focused on aligning service packages with customer needs and processed sales transactions.
Skills & Expertise
Education
- Bachelor of Science, Business Administration And Management Major In MarketingColegio De San Juan De Letran, Manila · — — 2000