Joan B.
Junior Customer Service and Data Entry Specialist
Open to offersNew to PlatformAbout
Joan S. is an accomplished professional in customer service and data entry, bringing a wealth of experience in the telecommunications industry. With a proven track record in handling billing inquiries, account updates, and service requests, she excels in maintaining accurate record-keeping and delivering exceptional customer satisfaction. Her proficiency in troubleshooting basic mobile, internet, and phone service issues underlines her adept problem-solving skills, employing patient and empathetic communication. Joan's expertise extends to Microsoft Excel, ensuring high-accuracy data entry and documentation of customer interactions within CRM systems. Her role in processing new service activations and assisting with payroll processing reflects her comprehensive skill set in bookkeeping and account management. Demonstrating a strong ability to adapt and foster positive relationships, she successfully meets KPIs like AHT, FCR, CSAT, and schedule adherence, underscoring her capability as a customer-focused professional committed to enhancing business operations.
Experience
Customer Service Representative
IQor SM Dasmariñas · 2025 — 2026Managed incoming and outgoing telecommunications calls, addressing billing inquiries, handling payments, updating accounts, and processing service requests while ensuring account records remained accurate. Resolved basic mobile, internet, and phone service issues and complaints by utilizing effective communication and problem-solving skills. Provided clear explanations of service plans, promotions, and product features to assist customers in making well-informed choices.Accounting Clerk
MGC Accounting · 2022 — 2023Ensured accuracy in entering monthly invoices and maintained accounting records across both in-house and client-specific systems. Supported payroll processing through tasks such as validating timesheets, calculating overtime, entering benefits information, and updating tax deductions.Customer Care Representative
Alorica · 2021 — 2022Provided assistance to customers via phone, addressing inquiries and processing orders with professionalism. Facilitated appointment scheduling for immunization vaccines, ensuring effective communication and precise booking. Maintained detailed documentation of customer interactions within CRM systems and adhered to key performance indicators such as average handle time and customer satisfaction.
Skills & Expertise
Education
- High school diplomaDasmarinas West National High School · — — 2015
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