Joan C.

Joan M. is a proficient client support professional with notable experience at Concentrix Inc in Cebu, Philippines, where she adeptly managed inquiries related to medical services including appointments, billing, insurance, and healthcare queries. She efficiently communicated the complexities of healthcare policies, ensuring patient confidentiality while fostering a positive patient experience through empathetic listening and informative assistance. Her earlier role in human resources at Global Healthcare Resource involved candidate sourcing via platforms like LinkedIn and Facebook, conducting initial interviews, managing hiring processes, and maintaining employee records in compliance with labor regulations. She also holds a Bachelor's degree in Management, specializing in Human Resources from the University of Cebu, highlighting her competencies in time management and critical analysis. Joan is further enhancing her professional portfolio with French language development and career project validation with ACIFE Chatillon.