Joan I.
Mid-Level eCommerce Virtual Assistant
Open to offersNew to PlatformAbout
Joan I. is a detail-oriented General Virtual Assistant based in Quezon City, Philippines, with over five years of experience in eCommerce, administrative operations, and online brand support. She excels in managing Shopify for product data updates and website content modifications, ensuring efficient eCommerce administration. Proficient in using Microsoft 365 and WordPress, she supports virtual client operations seamlessly. Her professional journey includes roles at companies such as UnifyCX, RADIX HOLDINGS LLC, and TaskUs, where she enhanced customer service through accurate and courteous communication across multiple channels. She also has experience with order processing and returns management in an international eCommerce context. Joan holds a Bachelor of Science in Business Administration, with a major in Marketing Management, from Informatics College, Manila, reinforcing her strong foundation in business and marketing.
Experience
Customer Service Representative
UnifyCX · 2024 — 2026Assisted customers with placing phone orders related to GSM’s outdoor brands, providing product information, shipping details, and inventory updates. Explained warranty coverage and policies, processed claims and fees, managed returns, refunds, exchanges, and handled KYC documentation while ensuring timely and courteous support across channels.Social Media Assistant / eCommerce Admin
RADIX HOLDINGS LLC · 2023 — 2024Contributed to social media campaigns while managing daily eCommerce tasks. Processed customer orders and updated product listings in Shopify, supported website content updates through WordPress, and monitored performance metrics. Responded to customer inquiries via email and chat to ensure timely service.Customer Service Representative
Corporate Service Direct · 2023 — 2024Managed customer inquiries and transaction processing, maintaining accurate client documentation. Delivered professional responses to foster strong client relationships while ensuring confidentiality and data accuracy.Customer Experience Associate
TaskUs · 2023 — 2023Supported online merchants by resolving issues and implementing process improvements. Provided guidance utilizing data insights and escalated cases when necessary, all while documenting interactions accurately to maintain quality service.Customer Support Specialist
Concentrix · 2020 — 2023Delivered support to international clients through email and live chat. Assisted users with account updates and troubleshooting technical issues, maintaining detailed logs to ensure a swift resolution of escalated cases.Customer Support Representative
Teleperformance · 2019 — 2020Managed multi-channel customer inquiries via phone, chat, and email. Provided clear and accurate information, performed basic troubleshooting, and prioritized service quality while adhering to daily performance metrics.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Marketing ManagementInformatics College · 2020 — 2024
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