Joanna M.

Joanna Mae D. is an accomplished professional specializing in the BPO, logistics, and HR sectors, with a history rooted in effective service and operations. Her career began as an Account Billing Representative at Teleperformance, Cagayan de Oro City from November 2022 to January 2025, where she excelled in customer service, ensuring precise billing and resolving inquiries swiftly. Joanna Mae then transitioned to Globex Solutions as a Dispatch Admin from May to September 2025, where she conducted driver load bookings, managed client contracts, and maintained efficient record-keeping using Excel. Following this, she became an HR outbound caller at MNR Logistics, from September 2025 to May 2026, where she actively engaged with leads for job discussions and interviews. Her skills in customer service, communication, and operational coordination are complemented by her organizational abilities and adaptability in handling multiple responsibilities. Joanna Mae's educational journey includes four years of undergraduate studies at PHINMA-Cagayan de Oro College, underscoring her commitment to lifelong learning.