Joanna M.

Joanna M. F. is an experienced customer service professional with a career spanning multiple industries, including retail, customer service, and telecommunication. She started her career as a Sales Associate/Cashier at 7-Eleven, Imus, and later gained experience in quality assurance with Total Information Management Corp. Joanna also held roles as a Customer Consultant/Receptionist and a Telemarketer/Sales Representative, which further developed her interpersonal skills. Her technical aptitude is evident in her Microsoft Office proficiency and webpage development capabilities, highlighted by her achievement of a Certificate for Best in Webpage Design. With extensive experience as a Customer Service Representative at Teleperformance Philippines and CyberOne.PH, Inc., Joanna excelled at managing client interactions and inquiries. She further enhanced her telephone communication skills during her tenure as a Telephone Operator at Insta-Answer LLC, demonstrating her ability to operate efficiently in high-volume call environments.