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Joanne M. — Junior Customer Support Specialist from Philippines

Joanne M.

Junior Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Joanne D. is a dedicated Customer Service professional with extensive experience in service delivery and a track record of effective multitasking. Currently working as a Cold Caller & Customer Support Specialist at Happy Arcadian Lighting, she excels in making outbound cold calls to introduce the company's products to a global clientele, including designers and contractors, and managing comprehensive communications through email and chat. She is adept at coordinating logistics, ensuring timely deliveries, and updating customer information through CRM/ERP systems. Previously, Joanne contributed significantly to the Department Of Agriculture Region IV-A as a Sample Controller/Administrative Assistant to the GM, where she ensured precise documentation and managed test samples. Her experience extends to her role as a Sales Support/Procurement and Logistics Officer at Merlo Steel Poles and Accessories, Inc., where she provided vital administrative and sales support, handled inventory management, and supported executive functions. Joanne holds a Bachelor of Science in Business Administration - Marketing from Kolehiyo ng Lungsod ng Lipa.

Experience

  • Cold Caller & Customer Support Specialist

    Happy Arcadian Lighting · 2025 — Present
    Conducted outbound cold calls to potential clients globally, including designers and contractors, to present products and services. Managed customer communications through email and chat, addressing inquiries and providing after-sales support. Collaborated with logistics and warehouse teams to facilitate timely deliveries. Prepared quotations, tracked orders, and handled client inquiries. Organized customer information and updated CRM/ERP systems while maintaining detailed records of sales activities.

  • Sample Controller/Administrative Assistant to the GM

    Department Of Agriculture Region IV-A · 2019 — 2020
    Reported to the General Manager for documentation and liaison tasks. Received and processed test samples from customers, logging all relevant information in the data system. Managed yearly procurement data, sent invoices to customers, processed payments, and documented account updates. Maintained meticulous records of equipment repairs and services.

  • Sales Support /Procurement and Logistics Officer

    Merlo Steel Poles and Accessories, Inc. · 2013 — 2018
    Provided administrative and sales support, ensuring correct order processing and timely documentation. Informed customers about billing, payment processing, and support policies. Assisted in warehouse operations, including inventory management and order fulfillment when necessary. Offered support to executive staff by scheduling meetings, arranging travel, and preparing bidding documentation. Managed the filing system, conducted data entry, and performed various clerical tasks.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceProduct Design

Education

  • Bachelor of Science in Business Administration - Marketing
    KOLEHIYO NG LUNGSOD NG LIPA · 2014 — 2018