Jobim P.

Not specified

• Amazon E-Commerce Virtual Assistance

  AKA E-COMMERCE · 2024 — Present
  Managed store operations on Amazon Seller Central, overseeing order fulfillment and monitoring stock levels. Ensured timely and accurate order shipments while addressing fulfillment discrepancies. Optimized product listings with high conversion potential, managing detailed product information and search terms. Conducted market research utilizing Helium 10 for competitive analysis and product optimization. Provided customer support through Zendesk, managing tickets and maintaining response efficiency. Handled backend processes on WooCommerce, including refunds, order status checks, and customer information updates. Collaborated cross-functionally using Slack and Microsoft Teams for operational reporting and team communication.

• Customer Support Virtual Assistance

  Apprecity LLC / Simplygram
  Facilitated the de-escalation of complex order disputes and delivery issues, safeguarding store ratings and fostering customer trust. Managed full WooCommerce backend operations, addressing customer accounts, modifying orders, and processing returns and exchanges. Conducted daily management of orders, returns, refunds, and maintained customer records while troubleshooting backend issues.

• BS in Metallurgical Engineering

  Mindanao State University - Iligan Institute of technology · — — 2009