Jocelyn T.
Cloud Support Engineer | End User Support Specialist
Open to offersNew to PlatformAbout
Jocelyn T. is an experienced Cloud Support Engineer based in Manila, Philippines, with a background supporting administrative and IT operations in the utilities and technology sectors. At Manila Water Company Inc., Jocelyn provided executive admin support and handled billing processes using SAP, calendar scheduling, IT troubleshooting, and event organization. She expanded her expertise as an IT Assistant, managing both hardware and software troubleshooting, software installation, system configuration, and cloud support for devices and servers, while also assisting with network security and inventory management. Currently, in the Cybersecurity & Technology Office Department, Jocelyn specializes in supporting cloud environments (Microsoft 365, AWS, ERPNext), technical troubleshooting, ticketing, and compliance. Proficient in tools like Google Workspace, Microsoft Office, Canva, and Adobe Photoshop, her experience covers calendar management, spreadsheet management, and data entry for business operations.
Experience
End User Support Specialist
Cybersecurity & Technology Office Department · 2022 — PresentManages cloud environments, including Microsoft 365 and AWS, focusing on monitoring, troubleshooting, and user management. Provides deployment assistance, technical support, and ensures adherence to security and compliance standards. Utilizes ticketing systems to track issues and maintain systems.IT Assistant
ADMIN/HR /IT Department · 2020 — 2022Administers IT support by troubleshooting and configuring hardware such as laptops, desktops, and printers. Handles software installation and configuration, including antivirus and access systems. Demonstrates proficiency in Microsoft Office and Google Workspace, while assisting with inventory management and administrative tasks, as well as network and security operations.Admin Support Associate
Manila Water Company Inc.| Office of the Group Director, COG · 2019 — 2020Delivered administrative support to the Executive Assistant in the Office of the Group Director. Engaged in processing billing through SAP, arranged meeting rooms, and scheduled weekly meetings. Offered IT support when required and organized departmental events.IT Helpdesk Associate
Service Provider of Manila Water · 2018 — 2018Provided technical support by addressing user inquiries and troubleshooting both hardware and software issues. Responsible for installing and configuring systems, managing user accounts, and deploying Tools of Trade, while delivering remote, call, and onsite assistance.
Skills & Expertise
Education
- Bachelor of Science and Information TechnologyInformatics College Manila · — — 2018
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Jocelyn T. to a job.
Sign in as an employer