Jodi-Ann A.
Mid-Level Virtual Assistant and Administrative Support Specialist
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About
Jodi-Ann S. is a seasoned Virtual Assistant and Administrative Support Specialist with extensive experience in remote environments supporting diverse business operations. Her expertise spans virtual administrative support for individuals and small businesses, emphasizing Gmail management, calendar management, and workflow coordination. Jodi-Ann skillfully utilizes tools like Google Workspace and Microsoft Office to enhance communication and organizational efficiency. She has effectively managed multi-channel communication and maintained accurate records while supporting fast-paced property management and customer service settings. Throughout her career, she has proven her ability to coordinate schedules, manage client interactions, and provide crucial support in maintaining seamless business processes. Jodi-Ann has also applied her skills in CRM management, document organization, and task prioritization to ensure the smooth execution of daily operations, making her an invaluable asset to any remote team.
Experience
Freelance Virtual Assistant & Administrative Support Specialist
null · 2023 — PresentDeliver virtual administrative support and business assistance to individuals and small businesses in remote settings. Manage Gmail inboxes, client communications, appointment scheduling, calendar management, follow-ups, and various administrative tasks to maintain organized and efficient operations.Office Assistant (Remote Administrative Support)
Veno Properties LLC · 2023 — 2023Facilitated daily remote administrative operations by overseeing communication, scheduling, documentation, and customer coordination in a dynamic property management environment. Handled 25–40 maintenance work orders weekly, managing tenant communications and appointment coordination using Rentvine and Google Workspace.Maintenance Coordinator (Remote Administrative & Operations Support)
null · 2023 — 2023Supported daily operations by coordinating administrative processes and communication within a property management context. Scheduled technician appointments and vendor visits while maintaining accurate records and tracking service requests using Rentvine and Google Sheets.Customer Service Representative | Team Leader | Trainer (Onsite & Remote)
IbexGlobal · 2018 — 2021Delivered consistent customer service and sales support in a high-volume environment. Engaged in phone, chat, and email interactions for Amazon Retail and Driver Support, resolving inquiries and ensuring quality assurance across communications.Sales Agent (Onsite)
Alorica · 2016 — 2018Supported customer needs through inbound and outbound calls related to mobile plans and device support. Maintained accurate documentation of customer interactions, updated account information, and assisted with issue resolution while ensuring service quality standards.
Skills & Expertise
Education
- Associate of Business AdministrationPortmore Community College · 2014 — 2018
- High School DiplomaAscot High School · 2009 — 2013
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