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Jody-Ann L. — Mid-Level Customer Service Advisor from Jamaica

Jody-Ann L.

Mid-Level Customer Service Advisor

Jamaica 6+ years
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About

Jody-Ann L. is a customer-focused professional with extensive experience in the fields of customer service and sales. She has worked in various roles, including After Sales Advisor at Carlisa Enterprises, where she provided post-purchase support and resolved customer issues efficiently, ensuring satisfaction. Her experience as a Customer Service Representative at Medical Disposables & Supplies involved handling inquiries and processing orders with a focus on professional communication. As a Customer Care Agent at Continuum Global, Jody-Ann delivered high-volume customer support and assisted with banking-related queries, maintaining confidentiality and accuracy. Her skills include excellent customer service, strong communication, and the ability to multitask and manage time effectively. Jody-Ann's proven track record of managing front desk operations and promoting sales demonstrates her ability to build lasting customer relationships.

Experience

  • After Sales Advisor

    Carlisa Enterprises · 2024 — Present
    Assisted customers by responding to post-purchase inquiries and providing support. Addressed issues efficiently to ensure customer satisfaction and offered product guidance.
  • Customer Service Representative (Temporary)

    Medical Disposables & Supplies · 2023 — 2024
    Processed orders and handled customer inquiries while ensuring professional communication with clients. Supported administrative tasks as needed.
  • Customer Care Agent / Banker

    Continuum Global, Portmore · 2020 — 2023
    Provided customer support through high-volume phone interactions, assisting with banking-related queries while maintaining confidentiality and accuracy of customer information.
  • Receptionist / Customer Service Representative

    Chase E. Ramson · 2017 — 2020
    Oversaw front desk operations, managing customer interactions and scheduling appointments. Handled inquiries and kept organized records.
  • Sales Agent / Customer Service Representative

    Jamaica Age Services · 2004 — 2016
    Engaged in promoting and selling products and services while providing customer support. Assisted customers with inquiries about products and facilitated purchases.

Skills & Expertise

Education

  • High School Diploma
    Bridgeport High School · 1996 — 2002
  • Primary School Certificate
    Naggo Head Primary School · 1991 — 1996

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