Joel V.

Joel V. D. is a seasoned customer service professional with over 3 years of experience in the industry, specializing in client communications and administrative support. He has demonstrated his proficiency through roles at IBEX Global Inc. and Sutherland Global Services Philippines Inc., where he focused on delivering tailored customer service solutions without sales involvement. At IBEX, Joel expertly managed billing inquiries for AT&T customers, utilizing tools such as Salesforce CRM and Siebel CRM. His role at Sutherland involved providing accurate order assistance for Amazon.co.uk customers, enhancing his expertise in platforms like CSC and AWS amazon connect. Joel holds a Bachelor of Science in Business Administration with a major in Marketing Management from the University of Mindanao. His strong organizational skills and ability to multitask under pressure are further supported by his adeptness in Google Workspace & Microsoft Office.