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Joel V. — Senior Food & Beverage Service Trainer from Philippines

Joel V.

Senior Food & Beverage Service Trainer

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Joel M. is an experienced hospitality and cruise ship professional with a distinguished career spanning over two decades, primarily in food and beverage operations. Having served as an Assistant Restaurant Manager at Disney Cruise Line from 2024 to 2026, he directed high-volume shipboard dining operations, delivering seamless execution of Disney’s renowned dining programs for international guests. His role involved leading a diverse team to maintain compliance with service standards and safety protocols. Previously, Joel contributed as a Food & Beverage Service Excellence Trainer, where he developed comprehensive training programs to ensure consistent service delivery across various departments. His efforts emphasized stringent adherence to safety regulations, including USPH guidelines. Joel's tenure at Brinker International as a server and corporate trainer in the early 2000s laid a strong foundation for his role in guest service and employee mentoring. His extensive background includes skills in crew development, service quality control, and effective crisis management. Joel's career is marked by a commitment to operational excellence and guest satisfaction.

Experience

  • Assistant Restaurant Manager

    Disney Cruise Line · 2024 — 2026
    Directed and optimized daily high-volume shipboard dining operations, ensuring smooth execution of Disney’s signature rotational dining program for a diverse international clientele. Led, mentored, and evaluated a team of servers and assistant servers while enforcing compliance with DCL service standards and safety procedures.
  • Food & Beverage Service Excellence Trainer

    Disney Cruise Line · 2022 — 2024
    Designed and implemented comprehensive shipboard training programs across various dining and beverage departments to achieve operational consistency. Provided on-the-job coaching and feedback to crew members, focusing on adherence to Disney’s premium service standards.
  • Server

    Disney Cruise Line · 2013 — 2022
    Provided exemplary food and beverage service to guests while collaborating with colleagues to maintain high service levels and guest satisfaction.
  • Assistant Quick Service Manager

    Disney Cruise Line · 2012 — 2013
    Supported the management of quick service operations, ensuring the delivery of efficient service in line with company standards.
  • Server

    Disney Cruise Line · 2008 — 2012
    Engaged with guests to provide quality service during their dining experiences, assisting in maintaining operational standards.
  • Merchandise Host

    Disney Cruise Line · 2006 — 2008
    Assisted guests in merchandise selections and provided product information to enhance customer experience.
  • Galley Steward

    Disney Cruise Line · 2005 — 2006
    Supported kitchen operations by maintaining cleanliness and compliance with food safety standards.
  • Server

    Brinker International – Chili’s Bar & Restaurant · 2000 — 2004
    Delivered excellent customer service in high-volume restaurant settings while fostering strong guest relationships to enhance overall satisfaction. Additionally, trained and mentored new staff on service standards and operational procedures to support efficient and consistent daily operations.

Skills & Expertise

Education

  • Bachelor of Science in Marine Transportation
    Mariners' Polytechnic Colleges Foundation of Legaspi City (Albay) Inc. · — — 1997

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