joel S.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Joel Y. has professional experience in customer service and quality control, contributing to sectors such as manufacturing, food, and electronics. As an Online Customer Service representative from 2023 to 2025, he handled remote support via chat, email, and phone, managed orders and returns, resolved product issues, and maintained customer satisfaction using CRM software and strong digital communication. From 2025 to 2026 at TSTY Coconut Products Trading, he ensured product quality by inspecting raw materials, monitoring production, and documenting inspection data. Joel holds a Bachelor of Science in Industrial Technology, majoring in Electrical, from Isabela State University.
Experience
Quality Control
TSTY Coconut Products Trading · 2025 — 2026Inspected raw materials, monitored production, and tested final goods to confirm adherence to company and industry standards. Identified defects, recorded inspection results, and proposed improvements to maintain product quality across sectors including manufacturing, food, and electronics.Online Costumer Service
Company not specified · 2023 — 2025Delivered support remotely using chat, email, and phone to address customer inquiries, process orders, and manage returns. Utilized CRM software, handled product troubleshooting, and consistently applied digital communication skills while maintaining familiarity with product details.
Skills & Expertise
Education
- Bachelor Of Science In Industrial Technology Major in ElectricalIsabela State University · — — 2023
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