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Joel J. — Mid-Level Client Operations Specialist from Philippines

Joel J.

Mid-Level Client Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Joel J. D. is a highly skilled Client Operations and Customer Care Specialist based in Bulacan, Philippines, with substantial expertise in order management, quoting, and RMA processing. Currently at Insight Direct Phils LLC in Manila, he exemplifies excellence in customer service management and cross-functional coordination. His proficiency in handling customer inquiries through platforms like Freshdesk, and processing sales orders with SMART and SAP, ensures smooth operations and high client satisfaction. Previously, Joel contributed to logistics efficiency as a Logistics Assistant at All Waste Services Inc., where he was responsible for document preparation and route tracking. He also provided executive support as a Secretary in Saudi Arabia and managed branch cash funds and transactions at PJ Lhuillier Group. A Bachelor of Arts in Legal Management from Bulacan State University supports his comprehensive skill set, which includes attention to detail and RMA processing, underpinned by effective use of tools such as Microsoft 365 and Google Workspace.

Experience

  • Client Operations Specialist / Customer Care Specialist

    Insight Direct Phils LLC · 2021 — Present
    Address customer inquiries through Freshdesk and email. Generate sales quotes and manage order processing using SMART and SAP. Oversee RMAs, returns, replacements, and credit requests while coordinating with sales teams, vendors, and internal stakeholders. Track order status, shipments, pricing, and ensure compliance with contracts.

  • Logistics Assistant

    All Waste Services Inc. · 2019 — 2021
    Draft hauling and dispatch documents. Utilize GPS systems to track and monitor fleet routes. Generate logistical reports on a daily, weekly, and monthly basis.

  • Secretary

    METSCCO Heavy Steel Industries Co. Ltd. · 2014 — 2016
    Deliver executive administrative and clerical support. Handle correspondence, manage schedules, and prepare reports and meeting documentation. Ensure the maintenance of confidential documents and office systems.

  • Business Client Relation Assistance II / Vault Custodian

    PJ Lhuillier Group of Companies · 2012 — 2014
    Prepare daily transaction reports and manage the branch's cash fund. Oversee the movement of pawned items while providing excellent customer service and promptly addressing customer queries, complaints, and problems.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceCustomer Service RepresentativeSupply Chain

Education

  • Bachelor of Arts in Legal Management
    Bulacan State University · 2005 — 2010