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Experience
Team Leader / Production Supervisor
Virtual Staffing Solutions · 2025 — 2026
Ensured high-quality service delivery and performance improvements. Led a team in managing tasks and organized effective operational strategies.
Team Lead
Convergys · 2012 — 2015
Oversaw a team for a technical account (AT&T) consisting of 15-20 employees, providing coaching and administrative support while motivating team members.
Senior Sales Closer
One Contact Center · 2010 — 2012
Executed outbound calls focused on SEO and website development campaigns, managing complete sales processes and assisting in closing sales as necessary.