Joey R.

Mary Joy A. is an experienced Supervisor with a demonstrated background in customer service and technical support within the telecommunications and hospitality industries. With over five years of experience as a Customer Service Representative and Technical Support Representative for companies such as Pathcutters PH, Concentrix CVG, and IQOR PH, she has handled service troubleshooting for phone, internet, and cable accounts, including scheduling technician visits and addressing customer concerns through both phone and email. Additionally, Mary Joy A. has supported clients in the hospitality sector by assisting with hotel booking, rescheduling, and cancellations for Booking.com. She is proficient in Microsoft Office Suites, task management tools like Trello, and has a Bachelor in Medical Laboratory Science from Wardiere University. Her roles have consistently involved managing inquiries, troubleshooting service issues, and coordinating with technical teams to deliver solutions.