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Joey A. — Junior Customer Service Representative from Philippines

Joey A.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joey I. is a dedicated professional with a diverse background in food service, customer support, and the construction industry. Currently excelling as a Customer Service Representative with a focus on a healthcare account at Foundever, Joey skillfully assists customers with healthcare benefit inquiries, claims, and account management. Previously, he honed his customer service acumen at Teleperformance in a telecommunications capacity, addressing mobile and internet queries. In the construction sector with Asiapro Cooperative, he effectively contributed as a Fabricator Welder. His experience at Orange Brutus as a cook further highlights his ability to thrive in fast-paced environments. Joey's proficiencies include superior communication and problem-solving skills, underpinned by adaptability and teamwork. He is fluent in Cebuano, Tagalog, and English, which enhances his capability to engage with a diverse clientele.

Experience

  • Customer Service Representative (SME – Healthcare Account)

    Foundever · 2024 — Present
    Provided assistance to customers regarding healthcare benefits, claims, and account inquiries. Guided team members on processes and helped with complex customer issues while ensuring accurate information delivery.
  • SMAW Welder (Fabricator Welder)

    Asiapro Cooperative · 2023 — 2024
    Engaged in the fabrication and welding of metal structures for construction projects. Adhered to safety protocols and quality standards, collaborating with team members to meet project timelines.
  • Customer Service Representative (Telecommunications Account)

    Teleperformance Cebu IT Park, Lahug · 2022 — 2023
    Addressed customer inquiries related to mobile services, internet, and billing issues. Ensured a professional and positive experience while resolving concerns.
  • Service Crew (Cook)

    Orange Brutus · 2017 — 2017
    Prepared food and assisted customers in a high-paced restaurant setting. Maintained cleanliness and adhered to food safety standards while ensuring efficient service operations.

Skills & Expertise

Education

  • Senior High School
    Abellana National School · 2016 — 2018
  • High School
    Abellana National School · 2012 — 2016