johan M.

James J. is a seasoned professional with extensive experience in the retail sector, particularly in supervision of teams, customer service, and inventory control. He has demonstrated skills in commercial management and operational leadership, participating in both national and international market expansion. At H&M, where he served as a Department Manager from February 2017 to December 2025, he led visual merchandising, team training, and logistics support. His role required engagement in strategic initiatives to enhance customer service and contribute to the achievement of commercial targets. Previously, at Estibol S.A.S – Inkanta Design Store, he excelled as a Sales Advisor in personalized customer attention and commercial advisory. Academically, James completed a technical program in Commercial Operations at the National Learning Service (SENA) and studied Physical Education, Recreation, and Sports at Fundación Universitaria Los Libertadores. James's digital proficiency includes Microsoft Office and inventory systems, adapting easily to new technological environments.