Johara P.

Johara S. is an accomplished Customer Service Representative with experience at VXI Global Solution on the Paypal Account, where she honed her skills in customer interaction and problem-solving. During her tenure at Eperformax Contact Center and BPO, she served as a KYC Analyst, verifying client identities, assessing financial risks, and ensuring regulatory compliance, particularly around anti-money laundering (AML). Johara's role required detailed document review and due diligence, as well as managing customer onboarding and risk profiling. As a former Passenger Service Agent, she was pivotal in assisting travelers at airports, ensuring smooth journeys by handling check-ins, baggage, and special needs. With a Bachelor of Science in Tourism Management from the University of Southern Mindanao, she blends academic achievement with practical experience to deliver exceptional client support.