JOHFIL E.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Johfil B. is an experienced customer service specialist and medical billing representative living in Metro Manila. With a professional career rooted in customer service, he has built a strong expertise in medical billing and insurance submission through his role at Valor Global. Johfil has also been a debt collector at Transworld Systems INC, where he managed both outbound and inbound calls to efficiently handle debt collection tasks. His career started in timeshare appointment setting roles with companies like Tele Outsource Group INC, One World Connection, and Lift Prestige Solutions INC, where he honed his customer complaint resolution and upselling skills as part of the Ibex Global team serving AT&T Uverse. Additionally, he worked with Centro Global Solutions targeting Medicare insurance holders. Johfil's capability in navigating complex customer scenarios and his command over languages, including Tagalog and English, make him a valuable asset to any customer-facing team.
Experience
Medical Billing Representative
Valor Global · 2022 — 2026Handled medical billings and submitted insurance claims.Third Party Collection
Transworld Systems INC · 2017 — 2021Conducted outbound and inbound debt collection activities.Customer Service/Upselling
Ibex Global (AT&T Uverse Green) · 2017 — 2017Addressed customer complaints and facilitated upselling.Medicare Insurance Account
Centro Global Solutions · 2016 — 2017Presented braces to Medicare holders.Appointment Setter
One World Connection · 2014 — 2015Scheduled appointments for timeshare opportunities.Appointment Setter
Tele Outsource Group INC · 2013 — 2014Set appointments for timeshare offerings.Appointment Setter
Lift Prestige Solutions INC · 2013 — 2013Responsible for setting appointments related to timeshares.
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