john G.
Mid-Level BPO Technical Support and Sales Specialist
Open to offersNew to PlatformAbout
John G. is a seasoned professional with a strong background in customer service, technical support, and sales within the BPO industry. From March 2020 to September 2023, he supported customer interactions for T-Mobile USA at iQor Clark, offering inbound and outbound customer service. Prior to that, from February 2017 to March 2020, he handled varied customer service scenarios at AT&T USA under VXI Global Holdings. As a Technical Support & Sales Specialist at Asurion from November 2023 to March 2025, John combined his expertise in technical troubleshooting with value-added selling. Additionally, at Task Us in 2025, he utilized his skills in lead generation and CRM management as a Sales Development Representative, focusing on outbound outreach through emails and calls. John is proficient in updating CRM systems, fostering client communication, and ensuring customer satisfaction. Educated at ICCT Colleges Foundation in Electronics and Communication Engineering, he excels in problem-solving and effective communication in fast-paced environments.
Experience
Technical Support & Sale Specialist
Asurion · 2023 — 2025Delivered technical support by troubleshooting client issues and offering step-by-step guidance. Engaged in value-added selling through effective communication with clients. Maintained accurate records within the CRM system.Sales Development Representative
Task Us · 2025 — 2025Initiated outbound outreach to generate and qualify leads through emails, calls, and messages. Managed CRM systems for updating lead information and status. Supported various client communication and sales activities.Customer Service Support and Sales Outbound
T-Mobile USA | iQor Clark · 2020 — 2023Handled customer inquiries, including billing and phone service issues, through various communication channels in a timely manner. Provided technical assistance by troubleshooting issues and guiding clients through solutions.Customer Service Support
VXI Global Holdings (AT&T USA) · 2017 — 2020Responded to customer inquiries across phone, chat, and email regarding billing and service issues. Assisted clients with troubleshooting and provided product recommendations tailored to their needs. Maintained accurate customer records in the CRM.Customer Service Support
Startek (T-Mobile USA) · 2016 — 2017Addressed inquiries from customers about billing and phone services through multiple communication channels. Supported inbound and outbound sales efforts through effective client communication and follow-ups while ensuring accurate CRM documentation.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communication EngineeringICCT colleges Foundation · 2010 — 2012
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