John M.

John M. is a seasoned Virtual Assistant and Customer Support Specialist hailing from Dau, Pampanga, Philippines, known for his proficiency in managing client communications and resolving technical support issues efficiently. With experience in various customer service roles, John has honed his capability in handling fast-paced environments and ensuring client satisfaction. In his current role as an Account Associate at Asurion, he provides vital customer and technical support for device protection services and assists with claims processing. Previously, he served as a Customer Service Associate at Concentrix and supported T-Mobile customers as an Account Associate at iQOR, focusing on billing and account concerns. His skill set includes Email & Chat Support, Data Entry & Documentation, and expertise with CRM Tools & Ticketing Systems. A graduate of Dapdap Senior High School, John is proficient in using Microsoft Office and Google Workspace, reflecting his versatility in handling both administrative and customer-oriented tasks.