John M.

John Mark C. is a seasoned Learning & Development Manager with over half a decade of experience within the BPO and tech-support sectors. His career highlights his proficiency in training delivery, instructional design, and capability development. John Mark currently leads end-to-end L&D operations at ProbeCX, managing training throughput and optimizing trainee performance. He supervises trainers, allocates tasks, and oversees comprehensive training schedules, including onboarding and leadership development initiatives. At Stellar PH and ProbeCX, he enhanced training effectiveness through microlearning modules and job aids. His expertise spans customer support and client services across fintech, retail, telecommunications, travel, and tech industries. Skilled in using tools like Workday Learning, Articulate Rise, and Salesforce, he annually trains over 300 employees, leveraging data-driven insights to align L&D initiatives with quality and operations stakeholders.