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John P. — Mid-Level Customer Service Specialist from Philippines

John P.

Mid-Level Customer Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John Paulo P. is a dedicated and detail-oriented customer service professional with a solid background in handling high-volume inquiries and resolving customer concerns, especially in service-focused organizations. He possesses extensive experience across various communication channels, ensuring customer satisfaction through exceptional support. John holds a Bachelor of Science in Culinary Management from STI College and has worked as a Buildings Order Management Specialist at Schneider Electric where he managed end-to-end order processing, coordinated with teams to ensure timely delivery, and efficiently resolved order discrepancies. Additionally, his tenure as a Customer Care Specialist at Viventis Interim and as a Storekeeper/Inventory Clerk with Cavite Zone Workers Multipurpose Cooperative honed his skills in inventory management and documentation. His foundational skills were further developed during his earlier roles as a barista at The Coffee Bean and Tea Leaf and Foodeology Inc.- FUEL Coffee Shop where he provided quality customer service and supported daily operations. John's commitment to high quality standards and his ability to build positive relationships contribute significantly to team success.

Experience

  • Buildings Order Management Specialist

    Schneider Electric · 2023 — 2026
    Managed the complete order processing for building products and services. Coordinated with internal teams and relevant stakeholders to ensure on-time deliveries and accurate documentation. Addressed customer inquiries while efficiently resolving order discrepancies.
  • Customer Care Specialist

    Viventis Interim, Inc. (Schneider Electric) · 2023 — 2023
    Handled customer issues and provided technical support for Schneider Electric accounts. Ensured accurate and prompt processing of service requests. Delivered customer service that adhered to company standards.
  • Storekeeper/ Inventory Clerk

    Cavite Zone Workers Multipurpose Cooperative · 2022 — 2023
    Oversaw daily operations of the store while maintaining inventory records. Monitored stock levels and generated regular inventory reports. Ensured proper storage and handling of goods.
  • Full-Time Barista

    The Coffee Bean and Tea Leaf · 2019 — 2020
    Prepared premium beverages according to company standards. Offered excellent customer service while maintaining cleanliness within the store. Supported daily café operations and ensured product quality.
  • Service Crew/ Barista

    Foodeology Inc.- FUEL Coffee Shop · 2018 — 2019
    Assisted with store operations, including food preparation and customer service. Maintained inventory and guaranteed proper product presentation. Delivered prompt, efficient, and friendly service.

Skills & Expertise

Education

  • Bachelor of Science in Culinary Management
    STI COLLEGE Rosario · 2014 — 2018
  • High School Diploma
    Tanza National Comprehensive High School · 2006 — 2010

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