John V.
Junior Virtual Assistant
Actively lookingNew to PlatformPortfolios
About
John V. is a Virtual Assistant from Malabon City, Philippines, with foundational experience in the BPO industry, having served as a Customer Representative at Teleperformance. He has notably provided top-tier customer service by managing inquiries and complaints, and utilizing CRM tools for accurate record-keeping. His skills are complemented by a prior role as a Retail Sales Associate where he honed his abilities in sales and inventory management. John is proficient in tools such as Google Workspace, Canva, and project management software like ClickUp. He is also equipped with AI tools like Gemini to enhance his productivity. John has a robust remote work setup, ready for graveyard shifts and adaptable to multiple time zones. His educational background focused on communication and multitasking further supports his administrative capabilities, making him a highly adaptable remote professional.
Why hire me
I am a reliable, responsible, and hardworking Virtual Assistant who takes my work seriously. I have experience supporting clients with administrative tasks, customer service, email management, scheduling, and organizing information using tools such as Google Docs, Google Sheets, and Google Drive. I am detail-oriented and understand the importance of completing tasks accurately and on time. I am also willing to learn new tools, systems, and processes based on the needs of the company. I take feedback positively and use it to improve my work. I may not have experience in every area, but I am committed to learning, adapting, and giving my best in every task I handle. I believe my strong work ethic, willingness to learn, and commitment to providing reliable support would allow me to be a valuable part of your team.
Experience
Customer Representative
Teleperformance · 2024 — 2025Delivered customer service by responding to inquiries, resolving complaints, and supplying accurate product information. Employed internal databases and CRM tools to log customer interactions, track account histories, and update contact details promptly. Adapted communication styles to provide clear solutions under pressure to meet a variety of customer needs.Retail Sales Associate
Family Store · 2022 — 2023Enhanced sales and customer interactions by assisting shoppers with product questions and upselling strategies, while consistently achieving daily shop targets. Oversaw inventory management by organizing stockrooms, monitoring product availability, and creating appealing store displays. Managed transactions effectively by processing cash and electronic payments and informing customers about store promotions and return policies.Family Budget & Billing Assistant
Family Operations · 2021 — 2022Monitored monthly expenses and bills with basic spreadsheets to maintain budget adherence. Examined bills and subscriptions for inaccuracies and identified cost-saving opportunities. Interacted with service providers and utility companies to resolve billing inquiries and arrange necessary repairs.
Skills & Expertise
Education
- Bachelor of TechnologySt. Matthew of Blumentritt Institute of Technology · 2022 — 2024
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