John N.
Mid-Level Operations and Customer Support Specialist
Open to offersNew to PlatformAbout
John N. is a detail-oriented and versatile operations and customer support professional with over five years of extensive experience in supporting executives and teams, predominantly within the US real estate and machinery industries. His expertise is solidified through roles ranging from Quality Assurance Analyst in US Real Estate Operations at TWO-DOTS in San Francisco to Area Manager and Customer Support Officer at Maxima Machineries Incorporated in the Philippines. John excels in operations coordination, customer support, and process improvement, utilizing tools such as NetSuite, Salesforce, and Microsoft Office for enhanced productivity. As an Area Manager, he effectively managed operations, coordinated team and client activities, and improved workflows for increased operational efficiency. While serving as a Language Assistant in Spain, he assisted in delivering English and Arts education, showcasing his strong communication skills. John holds a Bachelor of Science in Mechanical Engineering from Xavier University - Ateneo de Cagayan.
Experience
Quality Assurance Analyst – US Real Estate Operations
TWO-DOTS · 2025 — 2025Reviewed and validated rental application documents and financial records for accuracy. Provided support in US real estate operations by ensuring compliance with established requirements. Coordinated with property managers, leasing agents, and applicants to resolve documentation issues. Maintained documentation accuracy and contributed to workflow efficiency improvements. Ensured applications met Fair Housing and income-related requirements.Area Manager / Customer Support Officer
MAXIMA MACHINERIES INCORPORATED · 2022 — 2025Oversaw daily operations and customer support across Mindanao, ensuring operational concerns were addressed promptly. Supervised a team of approximately five employees, coordinating team activities and schedules. Managed client concerns and service issues while fostering strong customer relationships. Scheduled client meetings and field activities to facilitate smooth operations. Supported sales efforts and operational processes to enhance service delivery. Prepared operational reports, maintaining accurate documentation for business decision support.Language Assistant
MINISTERIO DE EDUCACIÓN Y FORMACIÓN PROFESIONAL · 2022 — 2024Assisted lead teachers in delivering English and Arts lessons, enhancing language skills through interactive activities. Provided conversational practice to improve students' pronunciation and fluency. Shared cultural perspectives to promote global awareness. Collaborated with teachers on lesson plans and group activities that aligned with curriculum objectives. Encouraged student participation through games and discussions, creating a dynamic learning environment.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringXavier University - Ateneo de Cagayan · 2021 — 2024
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