John A.
Mid-Level Healthcare Accounts Receivable Specialist
Open to offersNew to PlatformAbout
John Aldren A. is an experienced Accounts Receivable Support Specialist based in the Philippines with a focus on the healthcare industry. He has served at Med-Metrix International from May 2024 to February 2026, where he reviewed, analyzed, and resolved healthcare claims, addressed billing errors, managed denial trends, and adjudicated payments in line with policy, supporting revenue optimization and workflow improvements. Previously, John Aldren A. worked as an Advisor II, Customer Service at Concentrix from November 2019 to May 2024, delivering customer support for health-related services and handling billing, appointments, insurance, and claims inquiries. He is skilled in Denial Management, Claims Adjustment, HIPAA Compliance, and experienced in AR follow-up and interpreting EOBs and RAs, with fluency in Tagalog and English.
Experience
Accounts Receivable Support Specialist
Med-Metrix International · 2024 — 2026Handled healthcare claims by reviewing, analyzing, and resolving issues related to billing errors, tracking denial trends, adjudicating payments per policy, and communicating with providers and patients, with an emphasis on accuracy, compliance, and efficient workflow in line with revenue optimization.Advisor II, Customer Service
Concentrix · 2019 — 2024Delivered customer service for health-related services, responding to inquiries about billing, appointments, insurance, claims, and benefits over phone, email, and chat, while applying knowledge of medical terms, strong communication skills, empathy, and maintaining HIPAA compliance.
Skills & Expertise
Education
- UndergradOur Lady of Fatima University · 2019 — 2019
- Arts and DesignCIIT College of Arts and Technology · 2017 — 2019
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