John L.

Marcelo J. is a recent graduate with distinction in hospitality management, having completed intensive training through internships as a service waiter and in housekeeping. With proven skills in guest relations management and food and beverage operations, he brings a customer-first approach and meticulous attention to detail to his work. Marcelo's hands-on experience includes roles at Hotel Savano and Verleo Catering, where he engaged in event and banquet planning and demonstrated his abilities in team leadership and motivation. His technical proficiency includes expertise in POS/PMS systems and strong problem-solving skills under pressure. Marcelo is also certified in eZee point of sales and has honed his knowledge in high-end customer service through various certificate trainings and seminars. He continuously seeks environments where exceptional service and professional growth opportunities align.