John M.

If you're looking for someone who has a combination of data experience, attention to detail, adaptability, and a strong willingness to learn, I may be a good fit to your team. I have direct experience with data analysis, reporting, data migration, data validation, and operational support. I'm knowledgeable with spreadsheets, Power BI, SQL and various business systems, and I can assure that I'm used to handling information where accuracy and consistency matter. I'm also adaptable in learning new tools, understanding new processes and looking for practical solutions when things don't go as planned. I value accuracy, reliability, accountability and continuous improvement. I'm looking for an opportunity where I can contribute my skills and experience to a team and grow with the company.

• Professional Services Analyst L2

  MSPbots.ai · 2022 — 2026
  Managed data migration projects for clients, ensuring implementation was accurate and ran smoothly. Created BI dashboards and reports that enhanced KPI monitoring and reduced manual tasks. Improved reporting efficiency by optimizing PostgreSQL datasets for data extraction and transformation. Addressed and resolved complex data problems, ensuring high data quality and adherence to client SLAs. Worked alongside engineering and support teams to validate datasets and enhance reporting processes, bolstering data integrity.

• Technical Support Representative

  Topdata Global IT Solutions · 2020 — 2022
  Delivered technical support via chat and email, effectively addressing customer inquiries while adhering to service level agreements (SLAs). Identified and addressed billing and technical issues, providing prompt resolutions to enhance customer experience. Handled a high volume of support requests during SaaS application outages, managing multiple customer chats concurrently alongside email support. Ensured customer satisfaction through precise troubleshooting, effective communication, and swift issue resolution.

• Data Entry Analyst

  Clarkoutsourcing · 2018 — 2020
  Compiled, validated, and organized large datasets to prepare weekly and monthly business reports with high accuracy. Analyzed and cleaned data to enhance quality and deliver actionable insights to stakeholders. Supported reliable business reporting and operational decisions for a SaaS client by identifying and resolving data discrepancies.

• Bachelor of Science in Information Technology

  Pampanga State Agricultural University · 2014 — 2018