John M.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
John M. is a dedicated sales and customer service professional with a proven track record in the fields of inbound and outbound sales, customer support, and operations. Based in the Philippines, he has demonstrated expertise in building strong customer relationships, exceeding sales targets, and driving organizational success. During his tenure as a Customer Sales Advisor at Firstsource Solutions Limited in Taguig City from June 2023 to December 2025, John adeptly handled sales inquiries and account management tasks, consistently meeting or surpassing performance metrics. Prior to this, he served as a Customer Service Representative with Eastvantage, Sutherland Global Services, and Startek Philippines, where he resolved technical and billing-related concerns while maintaining high levels of customer satisfaction. John's adeptness in sales negotiation, account management, and strong communication skills have been pivotal in his professional achievements. He is known for his adaptability, attention to detail, and commitment to continuous improvement, essential traits for thriving in fast-paced environments.
Experience
Customer Sales Advisor
Firstsource Solutions Limited · 2023 — 2025Managed inbound and outbound communication with customers via calls and chats, focusing on sales inquiries and account management. Assessed customer needs and suggested suitable products and services to enhance revenue. Maintained strong customer relationships through effective communication.Customer Service Representative
Eastvantage · 2021 — 2022Assisted with daily operational tasks and addressed customer inquiries regarding technical issues and appliances. Resolved customer concerns efficiently to uphold high satisfaction levels.Customer Service Representative
Sutherland Global Services · 2019 — 2020Handled customer support for both technical and billing-related issues. Delivered efficient resolutions to customer problems while maintaining satisfaction, demonstrating strong communication and problem-solving abilities in a dynamic environment.Customer Service Representative
Startek Philippines · 2015 — 2018Provided professional support to customers and effectively addressed their concerns. Ensured inquiries were resolved promptly and accurately while enhancing customer retention. Developed multitasking and engagement skills throughout the role.
Skills & Expertise
Education
- Secondary EducationVille Saint John Academy · — — 2004
- Primary EducationVille Saint John Academy · — — 2000
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