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Experience
Assistant Property Manager
Andy Howell Property Group (APG) · 2024 — 2025
Responsible for managing commercial properties, employing Re-Leased as the primary CRM and utilizing Outlook for client and tenant interactions. Responsibilities included issuing arrears notices to tenants and suppliers, generating invoices, and sending insurance renewal notices to maintain compliance.
Assistant Property Manager
YPA Estate Agents, Melton, VIC, Australia · 2024 — Present
Engaged in processing new tenant applications, conducting reference checks, assisting with rent reviews, and preparing Comparative Market Analysis (CMA) reports. Also managed and allocated incoming emails to relevant departments.
VA- Property Management Virtual Assistant
Work Mate- Australian Client · 2023 — 2024
Provided extensive administrative support, managing emails with MS Outlook, scheduling tasks, and preparing documents to facilitate daily operations. Coordinated maintenance and repair requests between tenants and service providers to ensure prompt issue resolution, serving as the primary contact for tenant inquiries and conflict resolution while utilizing Notion, Basecamp, and PropertyMe for property management.
Customer service representative
Foundever · 2019 — 2023
Handled inbound calls for a retail account with Amazon, assisting customers with online order issues such as missing, damaged items, and refund or replacement queries.
Assistant Property Manager
Wingman Group Pty. Ltd.
Managed commercial properties within the real estate sector, using Re-Leased as the primary CRM alongside Outlook for communication with clients and tenants. Duties included issuing arrears notices, generating invoices, and sending insurance renewal notices to ensure compliance.