John D.

John David B. is a dedicated customer service professional with substantial experience in Customer Service and Escalation Management. His career spans several respected firms, where he has honed his expertise in managing inquiries, streamlining the resolution process, and enhancing customer satisfaction. During his tenure at Infosys BPM LTD, he served as a Team Lead Escalation, where he effectively handled escalated calls and resolved complex issues, significantly exceeding customer satisfaction metrics. At Concentrix, John served as a Customer Service Associate, where he utilized his CRM Software Proficiency to track customer interactions and ensure effective follow-ups. Additionally, he has contributed to team improvement through conducting coaching sessions and delivering product training for new hires. John's educational background in Multimedia and Information Technology from the Datacom Institute of Computer and Technology has further empowered him to develop software tools that streamline operational procedures at H.R.D. Singapore Pte Ltd, where he also maintained server systems efficiently.