John G.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
John G. is a seasoned Customer Support Specialist with over seven years of experience in the telecommunications and healthcare sectors. His adeptness in managing customer inquiries across chat and voice channels is demonstrated by his strong track record of meeting performance metrics and maintaining high customer satisfaction. At Concentrix, he served as a Customer Service Advisor II from 2018 to 2025, where he supported US Sprint T-Mobile and Aetna Rainier Medicare members, consistently exceeding KPIs in response rate and schedule adherence. John is proficient in CRM and ticketing systems and has a keen ability to handle sensitive information under HIPAA compliance. He has been recognized as a Top Performer and Rockstar Agent, reflecting his commitment to clarity and effectiveness in communication. John holds a Bachelor's degree in Hospitality Management and a Diploma in Computer Electronics & Technology, further enhancing his technical capabilities in navigating multiple software platforms.
Experience
Customer Service Advisor II
Concentrix · 2018 — 2025Provided support to US Sprint T-Mobile telecommunications customers and Aetna Rainier Medicare members. Aimed to understand customer needs while supplying effective solutions. Regularly achieved and often surpassed KPIs related to response rate, schedule adherence, and overall performance. Maintained service reliability and consistency.Home-based Transcriber
Civicom Pacific Corp. · 2015 — PresentTranscribed audio interviews into precise Microsoft Word documents while ensuring confidentiality and adhering to quality standards in a remote work setting.Quality Control Agent
Scopeworks Asia Inc. · 2010 — 2011Reviewed voicemail-to-text outputs for Canadian and Australian English, ensuring accuracy, grammatical correctness, and compliance with quality standards.Customer Service Representative
KGB Philippines. · 2008 — 2009Handled U.S. Directory Assistance accounts, providing high-quality telephone support focused on customer satisfaction.Customer Support Specialist
JOHN GUALBERT PADILLAManaged U.S. Directory Assistance accounts, delivering professional telephone support with a strong emphasis on customer service.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementLaguna, Philippines · 2005 — 2007
- Diploma in Computer Electronics & TechnologySTI College · 2001 — 2004
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