John C.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
John C. is a dedicated professional with a focus on customer service excellence, currently honing his skills as a Customer Support Representative at Support Ninja. His work involves creating and updating knowledge bases, and he significantly improved user experience by identifying bugs and collaborating for resolutions. John's journey includes valuable experience as a Customer Service Representative at TELEPERFORMANCE PHILIPPINES, where he was proficient in multitasking and data analysis, optimizing service efficiency through detailed customer account evaluations. Previously, he exercised his technical acumen as a Technical Support Representative at IBEX GLOBAL SOLUTIONS, validating customer data and enhancing compliance protocols. Holding a STEM background from La Salle College and a Bachelor's in Marketing Management from the Technological Institute of the Philippines, his analytical prowess and customer-centric skills continue to drive improvements in business processes and customer satisfaction.
Experience
Customer Support Representative
Support Ninja · 2026 — 2026Provided customer support by educating clients on account-related issues, troubleshooting problems, and guiding them toward effective resolutions. Assisted in the creation and maintenance of an account knowledge base, incorporating how-to guides, macros, and FAQs to enhance customer support efficiency. Collaborated with relevant teams to report and resolve bugs on the knowledge base website, improving user experience. Gathered feedback from customers and internal teams to refine documentation and streamline processes.Customer Service Representative
TELEPERFORMANCE PHILIPPINES · 2024 — 2026Analyzed customer account data to detect trends in billing inquiries and service issues. Explained billing statements in clear terms, detailing charges, usage, and payment history to assist customers in resolving disputes. Monitored key performance metrics, including first-contact resolution rates and average handling times, to evaluate service efficiency. Ensured record accuracy by maintaining consistent documentation across CRM systems.Technical Support Representative
IBEX GLOBAL SOLUTIONS (PHILIPPINES) INC. · 2024 — 2024Validated customer data in CRM and ticketing systems to ensure compliance with documentation standards. Reviewed digital records and maintained client profiles for data completeness. Supported compliance monitoring by identifying discrepancies and ensuring adherence to internal policies. Generated performance reports to track response times and customer satisfaction metrics while coordinating with departments to expedite client-related inquiries. Proposed data-driven solutions for process improvements based on service issue analysis.
Skills & Expertise
Education
- BSBA-Marketing ManagementTechnological Institute of the Philippines · 2016 — 2022
- Science, Technology, Engineering, and Mathematics (STEM)La Salle College Antipolo · 2013 — 2016
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