John M.
Junior Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
John Miguel P. is an experienced Customer Service Representative with a proven track record in the e-commerce and sales sectors. He has provided customer support for three separate accounts at Sitel / Found Ever (2019–2020) and continued to deliver customer care at HelloConnect (2022–2025), where he refined key skills such as critical thinking, sales expertise, and effective problem-solving. His academic background includes ongoing studies in a Bachelor of Arts in Mass Communication, major in Journalism, at Palawan State University. John Miguel P. also has hands-on experience in Shopify operations and digital marketing, further solidifying his capabilities within online business environments. Additionally, he has served as a Sales Representative at Stanrich Corp. (PLDT) and as an Encoder at City Government/IMT, showcasing versatility across both public and private sectors.
Experience
Customer Care Representative
HelloConnect · 2022 — 2025Engaged in customer service activities, ensuring customer satisfaction through effective communication and problem-solving.Encoder
City Government/IMT · 2021 — 2022Performed data entry and encoding tasks, supporting administrative functions within the city government.Sales Representative
Stanrich Corp · 2021 — 2021Conducted sales activities for PLDT, assisting customers with their service needs.Customer Service Representative
Sitel / Found Ever · 2019 — 2020Provided customer service support for three different accounts, handling inquiries and resolving issues effectively.
Skills & Expertise
Education
- Bachelor of Arts in Mass Communication major in JournalismPalawan State University
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